Returns, Refunds & Customer Complaints Policy
Our Fresh Flowers Guarantee In Fortis Green
At Florist Fortis Green, we take pride in being your trusted local florist, dedicated to delivering beautifully arranged, fresh flowers to homes and businesses in Fortis Green and the surrounding area. We stand behind the quality of every bouquet and arrangement we deliver and are committed to providing an exceptional customer experience, every time.
Damaged-on-Arrival Flowers
If your flowers arrive damaged or not in the condition you expect, please notify us as soon as possible following receipt. We request that you contact us within 24 hours of delivery so that we can swiftly resolve the issue. For verification and quality control purposes, you may be asked to provide photographs of the item in question. This helps us improve our service and ensure that problems are addressed quickly and fairly.
Our Freshness Window
We guarantee that every order from Florist Fortis Green will arrive fresh and vibrant. Our flowers are sourced daily to ensure peak condition, and we promise that they will remain beautifully fresh for a minimum of 5 days from the time of delivery, provided that they are cared for according to the care instructions included with your order. If your flowers appear wilted or fail to meet our freshness guarantee within this 5-day window, please contact us promptly so we can make it right.
Refunds & Replacement Options
Your satisfaction is our top priority. If your order does not meet your expectations, or if it arrives damaged or substandard, we offer two flexible solutions:
- Replacement: We will arrange for a prompt replacement of your order at no extra charge.
- Refund: Alternatively, you may opt for a full or partial refund, depending on the nature of the issue. Our customer support team will assess each case individually and strive to process refunds as quickly as possible, typically within 3-5 working days of approval.
Replacement or refund eligibility must be confirmed by our customer service team, based on the information and evidence provided. Where necessary, we may arrange to collect the original product before processing the refund or replacement.
How to Make a Complaint
If you have concerns about your order or the service you have received, we encourage you to reach out to us directly. Please provide your order details, the nature of your complaint, and any supporting information so that we can address your query thoroughly and promptly. All complaints are treated seriously and will be acknowledged within 24 hours. Our team is devoted to resolving issues swiftly and fairly, keeping you informed at each stage of the process.
Why Choose Florist Fortis Green?
As a dedicated local florist serving Fortis Green, we have built a strong reputation for quality, reliability, and outstanding customer care. Households and businesses alike trust us to deliver not only stunning flowers but also peace of mind when it comes to returns, refunds, and complaints. Your satisfaction is at the heart of everything we do, and we strive to continually exceed your expectations.
If you have any questions about our Returns, Refunds & Complaints Policy or would like to raise a concern, please contact us and we’ll be pleased to assist.
