Legal Terms for Flower Delivery Services in Fortis Green

Florist Fortis Green Online Flower Delivery Terms & Conditions

Terms & Conditions for Florist Fortis Green Online Services

Welcome to the official Terms and Conditions ("Terms") governing your use of the Florist Fortis Green website and our online flower delivery services. These Terms outline your rights and obligations when purchasing goods through our website for delivery in Fortis Green and its surrounding regions. By placing an order, you accept these Terms and agree to be bound by them.

1. Scope of These Terms

These Terms apply to all orders placed by customers residing within Fortis Green and adjacent areas. Our products and services are intended for personal and domestic use only. Please read the following paragraphs carefully before placing an order with us.

2. The Order Process

a. Product Selection: Browse our curated selection of bouquets, floral arrangements, and related products on our website. Select your desired items and add them to the online shopping basket.

b. Order Details: Enter the required recipient and delivery information, including address, postcode, and any special instructions. Ensure all submitted details are accurate and complete to avoid delays or failed deliveries.

c. Order Review: Before you submit your order, you will have an opportunity to review all items in your basket, delivery details, and total costs, including applicable delivery charges and taxes.

d. Order Confirmation: After placing your order, you will receive an initial confirmation that your order has been received. Formal acceptance of your order occurs when you receive our dispatch notification. If for any reason your order cannot be fulfilled, you will be promptly notified and refunded if payment has been made.

3. Payments

a. Accepted Payment Methods: We accept a range of secure payment methods, including leading credit and debit cards, as well as accepted online payment options offered at checkout.

b. Payment Security: All transactions are processed using encrypted technology to ensure the safety of your personal information. At no stage do we store your card details on our servers.

c. Pricing: All prices listed on our site are inclusive of VAT (if applicable), but exclusive of delivery costs. Delivery fees are clearly displayed during checkout, prior to order submission. We reserve the right to adjust prices as necessary, but confirmed orders will be charged at the prevailing rate at the time of purchase.

4. Delivery Terms

a. Delivery Areas: We deliver to addresses within Fortis Green and the nearby localities as specified on our website. Orders placed outside of our delivery catchment area may be declined or subject to additional arrangements.

b. Delivery Times: Standard delivery times and available slots are displayed during checkout. While we endeavour to deliver on your selected date and time, delivery details may occasionally vary due to unforeseen circumstances (such as traffic delays, adverse weather, or supply shortages). You will be notified if delays are expected.

c. Recipient Absence: If no one is available at the specified address, our courier will attempt to leave your order in a safe place or with a neighbour, if possible. In cases where delivery cannot be completed, we reserve the right to charge for redelivery or alternative arrangements.

d. Flower Quality: We promise that all flowers are freshly sourced and handled with care. Please note that due to seasonal availability or supply chain constraints, exact flower varieties or colours pictured online may be substituted with items of equal or greater value and similar style, at our discretion and without notice.

5. Cancelling or Amending Orders

a. Cancellations: If you wish to cancel your order, please do so as soon as possible. For same-day or next-day flower delivery orders, cancellations must be made no later than 24 hours before the scheduled delivery time. For standard delivery, cancellation requests should be made at least 48 hours beforehand to be eligible for a full refund. After these periods, the order may have been prepared or dispatched, and cancellation may not be possible.

b. How to Cancel: To cancel or amend your order, please use the contact facility provided on our website, quoting your order reference number and relevant details. We will confirm your cancellation and any refund eligibility in writing.

c. Refunds: Where a cancellation is successful and eligible, your refund will be processed using the original payment method within a reasonable timeframe. Refunds may take several working days to appear in your account.

6. Returns, Complaints, and Faulty Goods

a. Returns Due to Quality Issues: If you are dissatisfied with the freshness or condition of your flowers or other products, please inform us within 24 hours of receipt. Where appropriate, we may require photographic evidence. Once validated, we may offer a replacement, partial refund, or full refund, at our discretion.

b. Non-Returnable Items: Due to the perishable nature of flowers, they are typically non-returnable unless defective or not as described.

c. Complaint Procedure: We strive to resolve complaints quickly and fairly. Should you have a problem with your order or our service, please use our customer contact facility to raise the matter, including your order details and supporting information.

7. Limitation of Liability

a. Losses: We are not liable for any business losses incurred as a result of using our website or services. Our liability to you for any loss or damage arising in connection with the provision of ordered goods is strictly limited to the purchase price of those goods, unless otherwise required by law.

b. Events Outside Our Control: We are not responsible for delays or failures in delivery caused by events outside our reasonable control, including but not limited to adverse weather, accidents, local restrictions, or supply chain disruptions.

c. Allergic Reactions: While we take care to list allergen information where possible, we cannot be held responsible for allergic reactions or sensitivities to any of the goods supplied. Please check product descriptions and inform the recipient where necessary.

d. Third Party Services: Any links to third party services are provided for convenience only and do not imply endorsement. We are not responsible for any content or products provided via linked sites.

8. Intellectual Property

The design, text, graphics, and all content made available on our website remain the intellectual property of Florist Fortis Green or its content suppliers. Use of any content for commercial purposes without explicit written consent is prohibited.

9. Privacy and Security

We are committed to safeguarding your privacy and only use your personal information in accordance with our Privacy Policy. Personal details are securely stored and used solely to fulfil your online flower delivery order and respond to customer enquiries.

10. Changes to These Terms

We reserve the right to revise these Terms and Conditions at any time to reflect changes in legal requirements or our business practices. The latest version will always be available on our website. Your continued use of our services after changes signifies acceptance of the updated Terms.

11. Governing Law and Jurisdiction

These Terms & Conditions and any non-contractual disputes or claims arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of these Terms or the use of our services.

12. General Information

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be severed, and the remaining provisions will remain in full force and effect.

These Terms constitute the entire agreement between you and Florist Fortis Green regarding online flower ordering and supersede any prior agreements or understandings, whether written or oral.

13. Contact and Customer Support

If you have any questions regarding these Terms, your order, or the services we provide, please use the contact form available on our website. We are committed to providing a prompt and courteous response to all queries relating to online flower delivery across Fortis Green and neighbouring areas.

Please note: These Terms apply to all customers ordering from Florist Fortis Green for delivery within Fortis Green and the surrounding communities. By placing an order, you confirm your agreement to abide by these Terms and Conditions.